Returns Policy
At The Safety Sign Depot, we want you to be completely satisfied with your order. If something's gone wrong on our end or your items have arrived damaged, we’ll make it right – fast and at no cost to you.
Free 30-Day Returns
We offer free returns within 30 days of delivery for the following reasons:
The item was damaged in transit
There’s been a manufacturing or printing error
You received the wrong item(s)
The product does not match what was approved in your final artwork (for custom signs)
To be eligible for a return, please contact us within 30 days of receiving your order.
How to Request a Return
If there’s an issue with your order, simply:
Email us at jocbsites@gmail.com with your order number and a brief description of the problem
Include a clear photo showing any damage, defect, or error (if applicable)
We’ll get back to you within 1 working day to confirm next steps and arrange a return or replacement
What Happens Next?
If we confirm the issue is on our side, we’ll either:
Arrange a free collection or provide a return label
Send a replacement item at no extra cost
Offer a full refund, depending on your preference
Exclusions
Our free returns policy does not apply to:
Orders where the issue was caused by incorrect information supplied by the customer (e.g. spelling mistakes in custom text)
Unwanted items or changes of mind (for personalised or made-to-order products)
Items returned more than 30 days after delivery
If you're unsure, get in touch – we're always happy to help.
Need Help?
Email: jocbsites@gmail.com
Phone: 01443841840
Hours of operation: Monday–Friday, 9am–5pm